Questions, answered.

Yes. The per-unit price you see already includes custom printing (your first imprint color included), your chosen attachment, and standard ground shipping. There are no hidden setup fees or surprise shipping costs added at checkout — and if you add extra imprint colors or a custom base color, that cost is shown in your live price before you pay, not sprung on you after. Sales tax applies only where required by law (and is removed for verified tax-exempt orders).

No minimum. Order a single piece or 50,000 — your call. Bulk discounts apply automatically as your quantity rises, so the more you order, the lower your per-unit price (savings up to ~70% at higher volumes).

Just start customizing. Your real, all-in price updates live as you choose style, options, colors, and quantity — no quote form, no waiting for a rep to email you back.

If it hasn't entered production yet, yes — just message us and we'll sort it out. Once it's printing we usually can't change it, since materials are already committed — but reach out and we'll do everything we can.

Yes. Pricing already scales with quantity automatically, and for large recurring or contract programs our team can put together custom pricing — contact us and we'll take care of you.

Vector files are ideal — .AI, .EPS, .PDF, or .SVG with fonts outlined — because they print crisp at any size. High-resolution .PNG and .JPG work too.

No problem. Send whatever you've got — even a screenshot or a rough idea — and our in-house design team will redraw or clean it up for your free proof at no charge. You approve it before we print anything.

Always. Every order includes a free digital proof, usually back to you within a few business hours (often same day). Nothing goes to production until you approve it.

We'll revise your proof free until it's right — no proof fee, no per-revision charge. We'd rather you love it than rush it.

Yes. Logo cleanup, layout, color suggestions, and proofing are all included at no charge. It's part of how we earn your reorder.

Yes — start designing to preview your product live, and our team can prepare a proof so you can see your design before you commit.

Send us your Pantone (PMS) number and we'll match it as closely as the material allows. Choosing a custom (non-stock) base color may add a one-time custom-color fee on some styles and quantities — and if it does, it's shown in your all-in price before checkout, never added afterward. Screens and materials render color a little differently, so your digital proof is our best representation and a physical sample is the surest way to confirm a critical match.

Your first imprint color is included in the price. You can add more — the available range depends on the style you pick, and your live designer shows it. If you add a second or third color, that cost is calculated right into your live all-in price before checkout, so you always see the real total up front — never a surprise screen charge after you order. (Full-color and dye-sublimation styles include unlimited colors at no extra charge.)

Common options include badge clip (bulldog clip), swivel/trigger hook, split ring, and more, depending on the product. Your chosen attachment is included in the all-in price — not an upsell.

Yes to both, on most styles — the live designer shows what each style supports, and any specifics appear before you check out. (Some styles are one-side or have material-specific limits; we'll always show you on your proof.)

Limits depend on the product and style, and your designer and proof will show you exactly what fits. We won't silently crop your text — if something won't fit cleanly, we'll flag it on your free proof first.

Standard production is about 3 business days after you approve your proof, plus shipping transit time. That's US-fast — not a multi-week overseas wait.

Yes. Choose a rush option at checkout or message us with your in-hands date and we'll confirm the fastest timeline for your product and quantity.

The moment you approve your proof — not when you place the order. Approving promptly is the single best way to keep your in-hands date on track.

Tell us your date before you order and we'll confirm whether standard or rush gets you there with room to spare. We'd rather set the right expectation up front than miss it.

Standard ground shipping is included in your all-in per-unit price — there's no separate shipping charge at checkout.

Yes. You'll get tracking by email when your order ships, and you can check status anytime from your confirmation email or the Track-order link.

We ship across the continental US. Orders ship direct to you with tracking. Need something shipped elsewhere? Ask us and we'll confirm what's possible.

For most multi-location needs, just reach out before ordering and we'll help you set it up.

Yes — we offer free samples so you can feel the material and see the print quality in person before committing to a bulk run. (See the Samples page to request yours.)

Free samples show material, build, and print quality so you know what you're getting. If you need your specific artwork on a physical piece before a large run, ask us about a pre-production sample.

We accept major credit and debit cards. Checkout is secure, and your card isn't charged until you've placed your order.

Yes. POs and net terms are welcome for qualified businesses, schools, government agencies, and nonprofits. Contact us to set up terms.

Absolutely. Upload your exemption certificate (or send it to our team) and we'll remove sales tax from your order.

Bulk discounts apply automatically to everyone, and we're glad to help schools, nonprofits, and event organizers get the best price — just ask.

If your order doesn't match the proof you approved, we'll remake it — straightforward. We stand behind print quality and build on every order.

If we miss the production deadline we committed to because of us, your production is on us. (Carrier-caused transit delays are outside our control — see Shipping & Returns for the full terms.)

Message our US-based team with your order number and a photo. We'll make it right with a remake or refund. (Full window and process on the Shipping & Returns page.)

Custom-printed items are made to order, so they can't be resold and generally aren't returnable for buyer's-remorse reasons — which is exactly why we give you a free proof and free samples before anything prints. If there's a quality or accuracy issue on our end, we always make it right.